Complaints regarding product quality

Compensations regarding discrepancies in color, size and obvious defects
Concerning the claimed product, please provide us with the product link, the full name of the product and the order price.
State the reasons for claiming compensation: i.e. purchased red color, but received blue; enclose photos, showing the actual flaws and discrepancies of the product.
We will verify your application and inform you in a timely manner. The maximum verification period is 14 working days. Once we can confirm that we made a mistake, you will be offered compensation.
Note: You should apply for compensation within 7 days after the date of product delivery. You should check all the parts of the product immediately, once you receive the parcel. The deadline for claiming compensation is within 7 days after date of deliver. Any problems encountered after the deadline runs out, cannot be processed.
In some cases we may reject your claim. All claims shall adhere to the existing principles in this “agreement”.

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