How to choose Shipping method

China Post Air Mail (15-35 working days)
The package weight is 2 kg or less and the sum of length, width and height of the outer packaging is less than 90 cm,with the longest edge being shorter than 60 cm.(It is prohibited to ship batteries, as well as products containing batteries.)

China Post Air Big Parcel (20-40 working days)
Package weight is more than 2 kg, and the longest edge is less than 90 cm. Or package weight less than 2 kg ,but longest edge is more than 60 cm.
(It is prohibited to ship batteries, as well as products containing batteries.)


China Post  SAL Parcel (20-45 working days)
Package weight is more than 2 kg, and the longest edge is less than 90 cm. Or package weight less than 2kg ,but longest edge is more than 60 cm. The price of this kind shipping way will be cheaper than China post air big parcel ,but the shipping time will be a little longer than China post air big parcel.
(It is prohibited to ship batteries, as well as products containing batteries.)

EMS (7-15 working days)
Packages will arrive at the designated shipping address within 7-15 working days. Pls keep the longest edge is less than 90 cm.

Singapore Post (10-25 working days)
The package weight is 2 kg or less and the sum of length, width and height of the outer packaging is less than 90 cm,with the longest edge being shorter than 60 cm.(Shipment of cell phones, tablets and other electronic products is permitted.)

Russia post registered mail (20-40 working days)
It is only for Russia. The package weight is 2 kg or less and the sum of length, width and height of the outer packaging is less than 90 cm, with the longest edge being shorter than 60 cm. (Shipment of batteries, cellphones, tablets and other electronic products is permitted)

About the refund reason of WhereTao

The items will be refunded before buying due to the following factors:

1.The item is Out of stock
Sometimes the estimated Storage displayed on the product page is not accurate or not real.

2.The item belongs to Embargo Product
Like liquid, powder, weapons, cutting tools,coins, drug ,food, pasty and magnetic items.
Products with a length of over 80 cm and a weight of more than 10kg.

3.The item is Fragile Product
If you really want to buy this kind products , pls leave a note on your order to tell us that you will take all the responsibility of this item.

4.The credibility of seller is low .

5.The price of product is not real.
 

http://www.wheretao.com/pages/About-the-refund-reason-of-WhereTao.html

About the discounted price can't be displayed on WhereTao

As you know ,the discounted price on Taobao is temporary and the price will be back to the original price after some times.Sometimes our system can not synchronize the discounted price in time , so the discounted price can not be displayed on WhereTao.
In this case,if you want to buy the item at the discounted price , you can purchase it and leave a note on the order to tell us buy it at discounted price .We'll return the price difference to you if the discount price still exist when we purchase it for you, you can contact us for the price difference after your order is packaged . 

We do not offer compensation in the following situations

1. Products are damaged, but do not have any warranty.
Some sellers do not offer quality assurance for some of their product categories. In this case, we will check the working performance of the products, before we package them (i. e. turning on electronic products, such as mobile phone, to confirm they are working). More specific and effective technical tests require professional equipment, which is not at our disposal.
The following listed products do notoffer quality assurance:
Supplies for Daily and Medical Use
Electronic Products
Mobile Phones
Computer Accessories
AutoParts
This listing is not complete.Please, seriously consider the points, written above, if you want to purchase complex equipment, electronic products or supplies for daily use.
2. Product defects, caused during use of product
All quality issues refer to new products. Clothes may shrink and shoes may be worn out after use. We do not accept any claims on used items.
3. The rating of the seller is low (symbol❤)
We recommend shopping at high rated sellers (blue crown and yellow crown). If you wish to purchase items from low rated sellers, please note that these sellers may not provide real product data and descriptions. Due to this reason, WhereTao cannot accept claims on items bought from low rated sellers.
4. The actual size of the product does not match the measurement chart provided by theseller.
In case the product sized on the label of the actual item does not match the measurement chart of the seller, we do not accept the claim. This discrepancy can be attributed to either the sellers faulty advertisement or dressing habits, where ordered sized could unexpectedly be different to the sizes you normally might be used to.
For example, the seller points out that a product has the size XL with the bust measurement being 110 cm, but actually the size turns out the be 90 cm. In another example you might be used to wear size M and therefore choose to purchase an item in size M, but the product you receive may be smaller. In such cases we do not offer compensation, since we do not measure items, once we receive them. Only product labels and any accordance with the notes, you left us, are checked.
In case you leave us any specific requests in your “notes” while purchasing the item, we will personally contact the seller and then place an order based on the detailed product information provided by the seller. However, if it turns out the size you chose still does not fit you, we do not accept any claims.
5. Theactual product does not match the seller’s description.
It is not possible for us to test the exact material of the product upon arrivalin our warehouse. We cannot test whether your product is made of pure silk, natural leather, etc.
6. The parcel or box is in a bad condition and the product seems to have been damaged during the process of shipment.
We try our best to pack each item very carefully, especially fragile goods. However, please note that your parcel may have been opened more than once time(at customs inspection and post office). If your parcel appears to have dents, deformations, signs of having been exposed to wetness and dirt, please open the package right in the presence of the post man. In case the package has been damaged during transit, you shall submit any claims with the logistics company.
7. Falsely placed order (the note left with us does not match the product description)
Forexample, you place an order and your note, you leave with us during the purchasing process, does not fit the product information (blue shoes in size 38, but your note says ‘blue color and size 41’).
If you purchase any items in bulk, please make sure you clearly state your desiredcolor and size.
8. The logo or brand on the actual product does not match the logo or brand displayed in the description.
If you purchase any counterfeit product, it is not possible to verify and guarantee that design, model and material are consistent with the original brand. We are unable to check any product attributes, cannot guarantee that the products’ packaging or tags are consistent with the original brand. Additionally, selling counterfeit products conflicts with customs laws and regulations on the protection of intellectual property rights. Consequently, such items may be detained or confiscated when shipped.
9. Colortone does not match.
After receiving the product from the seller, we check the product color and match it with your order. In case the color provided by the seller and the color ordered by the buyer are not the same, WhereTao is not responsible for any compensation. For example, the product description says ‘light blue’ and you choose blue color. After youreceive the blue item, we are not responsible for any compensation based on adifference in color shade. Sometimes there is a slight color difference, due tothe difference in monitors, which could lead to different colors of the onlinepicture and the delivered item.
Note: You should apply for compensation within 7 days after the date of product delivery. You should check all the parts of the product immediately, once you receive the parcel. The deadline for claiming compensation is within 7 days after date of deliver. Any problems encountered after the deadline runs out, cannot be processed.

Complaints regarding product quality

Compensations regarding discrepancies in color, size and obvious defects
Concerning the claimed product, please provide us with the product link, the full name of the product and the order price.
State the reasons for claiming compensation: i.e. purchased red color, but received blue; enclose photos, showing the actual flaws and discrepancies of the product.
We will verify your application and inform you in a timely manner. The maximum verification period is 14 working days. Once we can confirm that we made a mistake, you will be offered compensation.
Note: You should apply for compensation within 7 days after the date of product delivery. You should check all the parts of the product immediately, once you receive the parcel. The deadline for claiming compensation is within 7 days after date of deliver. Any problems encountered after the deadline runs out, cannot be processed.
In some cases we may reject your claim. All claims shall adhere to the existing principles in this “agreement”.

http://www.wheretao.com/pages/Complaints-regarding-product-quality.html

Return & Exchange of Goods

It might be important for you to know, that not all sellers signed a consumer protection agreement for their products. Usually, goods can be replaced within 7 days, starting from the date of purchase. Consequently, changes of product size, color and model, as well as order cancellations, can all be handled before the item is sent out of China.The cost of return and exchange of a product will be charged additionally and has to be settled by the buyer.
After you choose your product, please confirm the size, color as well as other desired parameters of the item and place your order carefully. If you are not sure about certain properties of the product, please leave a note in your order. We will try to help you as soonas possible.
Conditions of replacement of items, before being sent out of China:
1. Replacement or cancellation of your order only refers to the condition that the item has not already left China.
Any application to replace or cancelled order should be sent by “message” and clearly state to order number and product link.
For example:
Please change the size from 33 to 34, order number and link are stated below:
B12345678901234.
http://item.taobao.com/item.htm?id=12603134118
2. The decision of granted replacement or refund depends on the rules established by the seller (once the seller accepts a replacement or refund, we can issue your replacementor refund).
3. In case the seller agrees to a replacement or refund, the postal and handling fee will be charged to the buyer.
4. In case the seller refuses a replacement or refund, we cannot issue any compensation for defective products to the buyer.
5. All replacements and refunds are handled according to the sellers’ conditions:including, but not limited to, deadline, procedure and freight charge of replacements and refunds.
6. Any service fee cannot be refunded, regardless of whether the seller agrees to are fund or not.

http://www.wheretao.com/pages/Return-%26-Exchange-of-Goods.html

How do we check Products

After the products arrive in our warehouse, they are thoroughly checked according to size, color and physical condition, to make sure they are just the same as they appear in the description on our web page. Should you buy a blue dress in size M, then we will pack it according to these relevant standards: label M, blue color, no obvious defects(slit, wear, etc.). Additional quality concerns are very subjective.

Please note: The information concerning the material of our goods is provided by the supplier. Even though we receive the physical goods, our support staff is unable to answer questions regarding the material of the goods (e.g. is the shirt made of pure silk, is the bag real leather, etc.). For the same reason, please note, that if you purchase electronic components and require us to run a test, we will not be able to satisfy your needs, since this involves the usage of special equipment and technical tools.Therefore, we do not provide a guarantee for this kind of products.